Insights & Articles

Customer-Centered Care Experience: Channeling Empathy The last thing a patient needs when contacting your healthcare call center is to be met by an unempathetic ear. When you consider that your customers are often exhausted and under stress when they call your contact center, the need for highly empathetic customer support is clear. Channeling empathy with […]

Maximizing Digital Healthcare Transformation: Unleashing the Power of Healthcare BPO How Healthcare BPO Can Help You Navigate the Digital Healthcare Transformation Digital healthcare transformation is the process of using digital technologies to improve the quality, accessibility, and efficiency of healthcare services. It involves adopting new ways of thinking, innovating, and delivering value to patients, providers, […]

Denial Management Metrics for RCM Performance Medical claim denials significantly impact a healthcare provider’s revenue, often resulting in losses and a negative customer experience. While medical denials are on the rise, many are preventable with suitable systems and procedures in place. Keeping track of specific denial management metrics can help you identify problem areas and […]

Revenue Cycle Management Key Performance Indicators (KPIs) Health care facilities today face significant challenges, from rising treatment costs to increased billing and claims complexity. Improving revenue cycle management is a logical step to reduce denials and streamline patient experiences, balancing the two critical elements of any health care facility — profitability and patient care. The […]