About Us
Transforming healthcare operations through compassionate CX and cost-effective BPO solutions
Who We Are
We partner with innovative healthcare brands to streamline operations and improve customer satisfaction.
Founded in 2021, DME Service Solutions, LLC is a healthcare-focused BPO company. We believe that customized workforce solutions are the key to boosting productivity and performance while delivering exceptional human-centered customer experiences.
As a HIPAA-compliant BPO company, we understand the importance of privacy and security in the healthcare industry. Our experienced team uses proven processes to improve efficiency and deliver exceptional outcomes. With 24/7, multi-language operations 365 days a year, we ensure that your customers receive the support they need, whenever they need it. Together, we are transforming the future of healthcare.
Our achievements in 2 years
Partner with DME Service Solutions
Culture
We in DME has nurtured the Compassion Culture Program innate to all employees to be part of the company’s DNA to provide excellent customer experience. This culture is continuously enhanced and sustained with the different employee engagement programs that keep the balance between our business targets and our employee welfare to best serve our customers.
We are nimble and blitz-scaling. We make sure that we are giving our clients our most excellent attention and support with executive oversight. Our leadership team has 20+ years of combined experience in the healthcare industry, well-versed knowledge specific to Market Access, Revenue Cycle Management, Payor Contract Negotiation, and other more complex process.
Technology
Our Core Technology Infrastructure leverages remote computing and Cloud Solutions delivering redundant architecture designed for high availability, and a strong remote endpoint security. We provide our employees the right equipment that allows portability of whether working onsite or remote, and in preparation for any business continuity requirements.
Expertise
We have a proven and consistent track record in improving the patient and customer experience via NPS and CSAT scores, seeing in some instances growth of up to 50%. We manage multiple partners to make the product commercially available to all patients. We have extensive and proficient experience in the following medical device manufacturer and medical device distributor departments: Market Access, Sales Management, Sales Operations, Field Sales Communication, Provider Management, Payor Contract Negotiation and Management (including revenue cycle management), Managed Care, Talent Acquisition, Effective Team Building, Business Development, Business Process Improvement, Customer Experience, and Project and Program Management.
Mission
Our mission is to make a meaningful impact in every life we touch. At DME Serve, Integrity, Compassion, Excellence, Equity, and Fun are more than words – it is who we are. Our commitment to these values is unwavering. Our agents are passionate about serving healthcare communities of all backgrounds. Our employee’s happiness is a top concern. Happy employees mean happy patients.