Healthcare Heroes
Driving Impact
We are more than an outsourcing provider—we are a strategic partner committed to improving healthcare operations and patient experiences. By integrating expertise, innovation, and a deep understanding of industry challenges, we empower organizations to work smarter and deliver better care.
Experienced leaders dedicated to delivering scalable, high-quality solutions that improve healthcare outcomes.
Chillo brings over 25 years of experience across healthcare, outsourcing, and corporate operations—beginning his journey as an IT manager at a BPO call center and growing into leadership roles with global scope. He’s worked in over 13 countries and across nearly every function of the business, from engineering to managing a captive operation for a multi-billion-dollar MedTech organization. For Chillo, it’s always been about the people—diverse teams, shared learning, and the belief that culture drives performance.
His leadership style is best described as tough but fair—anchored in accountability and integrity. He leads by doing, builds trust by keeping his word, and creates space for others to be courageous and grow. Chillo doesn’t chase buzzwords—he focuses on operational fundamentals: people, process, and technology. He’s especially focused on ensuring that operational excellence drives business outcomes, not just cut cost.
Outside of work, Chillo’s motivation is rooted in family and service. He’s a father of two, a hands-on fixer by nature, and a committed community volunteer. Whether he’s mentoring a team or teaching his sons the value of giving back, Chillo leads with humility, grit, and a deep sense of purpose.
Diane brings over 30 years of leadership in healthcare, shaped by a deep belief that when you care for your people, everything else follows. She’s spent her career advocating for patients and employees alike—ensuring that both feel heard, supported, and valued.
Her approach is grounded in trust, respect, and consistency. Diane leads with empathy, invests time in one-on-one connections, and sets clear expectations that empower teams to do their best work. For her, building a strong culture isn’t just about policies—it’s about showing up, listening closely, and creating space where people can grow personally and professionally.
She’s especially focused on keeping teams connected in a remote work environment, making sure every individual—regardless of role or location—feels part of something bigger. Outside of work, Diane finds joy in family time, quiet routines, and the everyday chaos of being a proud dog mom. That bit of rebellious spirit from her younger years still shows up from time to time—especially when it means challenging the status quo for the better.
Richard began his career in hospitality and customer service before transitioning into healthcare—drawn by the opportunity to make a meaningful impact on people’s lives. His experience spans healthcare operations and outsourcing, with a focus on empowering high-performing teams across borders.
As a servant leader, Richard is grounded in empathy, adaptability, and continuous improvement. He believes leadership is about supporting others—understanding individual strengths, clearing obstacles, and building a culture where people feel valued and heard.
He’s especially passionate about addressing high turnover in the industry through above-market compensation and a workplace that fosters long-term growth. Outside of work, Richard enjoys cooking, staying active, and fostering animals—pursuits that reflect his commitment to care, connection, and community.
Ryan has built his career around designing thoughtful, scalable solutions at the intersection of healthcare and outsourcing. With early experience leading global operational initiatives, he developed a strong understanding of how to align process, talent, and performance in complex, fast-paced environments. This foundation continues to inform his approach to service delivery and strategic growth.
His leadership style is grounded in structure, accountability, and authenticity. Ryan is known for his clear communication and consistent follow-through, especially in how he engages with clients and partners. He prioritizes long-term relationships built on trust, transparency, and a shared commitment to excellence.
Outside of work, Ryan has a strong appreciation for the arts and creative expression. His attention to detail and eye for design influence not only how he leads, but how he approaches challenges—with intention, creativity, and a deep respect for craftsmanship.
Chillo brings over 25 years of experience across healthcare, outsourcing, and corporate operations—beginning his journey as an IT manager at a BPO call center and growing into leadership roles with global scope. He’s worked in over 13 countries and across nearly every function of the business, from engineering to managing a captive operation for a multi-billion-dollar MedTech organization. For Chillo, it’s always been about the people—diverse teams, shared learning, and the belief that culture drives performance.
His leadership style is best described as tough but fair—anchored in accountability and integrity. He leads by doing, builds trust by keeping his word, and creates space for others to be courageous and grow. Chillo doesn’t chase buzzwords—he focuses on operational fundamentals: people, process, and technology. He’s especially focused on ensuring that operational excellence drives business outcomes, not just cut cost.
Outside of work, Chillo’s motivation is rooted in family and service. He’s a father of two, a hands-on fixer by nature, and a committed community volunteer. Whether he’s mentoring a team or teaching his sons the value of giving back, Chillo leads with humility, grit, and a deep sense of purpose.
Diane brings over 30 years of leadership in healthcare, shaped by a deep belief that when you care for your people, everything else follows. She’s spent her career advocating for patients and employees alike—ensuring that both feel heard, supported, and valued.
Her approach is grounded in trust, respect, and consistency. Diane leads with empathy, invests time in one-on-one connections, and sets clear expectations that empower teams to do their best work. For her, building a strong culture isn’t just about policies—it’s about showing up, listening closely, and creating space where people can grow personally and professionally.
She’s especially focused on keeping teams connected in a remote work environment, making sure every individual—regardless of role or location—feels part of something bigger. Outside of work, Diane finds joy in family time, quiet routines, and the everyday chaos of being a proud dog mom. That bit of rebellious spirit from her younger years still shows up from time to time—especially when it means challenging the status quo for the better.
Richard began his career in hospitality and customer service before transitioning into healthcare—drawn by the opportunity to make a meaningful impact on people’s lives. His experience spans healthcare operations and outsourcing, with a focus on empowering high-performing teams across borders.
As a servant leader, Richard is grounded in empathy, adaptability, and continuous improvement. He believes leadership is about supporting others—understanding individual strengths, clearing obstacles, and building a culture where people feel valued and heard.
He’s especially passionate about addressing high turnover in the industry through above-market compensation and a workplace that fosters long-term growth. Outside of work, Richard enjoys cooking, staying active, and fostering animals—pursuits that reflect his commitment to care, connection, and community.
Ryan has built his career around designing thoughtful, scalable solutions at the intersection of healthcare and outsourcing. With early experience leading global operational initiatives, he developed a strong understanding of how to align process, talent, and performance in complex, fast-paced environments. This foundation continues to inform his approach to service delivery and strategic growth.
His leadership style is grounded in structure, accountability, and authenticity. Ryan is known for his clear communication and consistent follow-through, especially in how he engages with clients and partners. He prioritizes long-term relationships built on trust, transparency, and a shared commitment to excellence.
Outside of work, Ryan has a strong appreciation for the arts and creative expression. His attention to detail and eye for design influence not only how he leads, but how he approaches challenges—with intention, creativity, and a deep respect for craftsmanship.
“Together this partnership listens and responds to needs resulting in sales growth through efficient execution.”
“Thank you so much, because with the claims you work and the success you make, it actually will make our company successful and that’s super important.”
“You guys, everybody in the team has exceeded the expectations that we originally had. We look forward to everybody's continued partnership and continued success going forward."
“I’m really at a loss for words right now. Your team continues to go above and beyond in many ways. And we can’t thank you enough for all your efforts, for all your hard work. We’re looking forward to continuing to grow and learn and, really having that long relationship - is what we’re looking forward to.”
“You guys have been amazing partners. Thank you for all your hard work and dedication. I’m so grateful to work with you all. You guys make all of the time and hard work worth it!”
“Your hard work and dedication truly set the bar high. Thank you for your outstanding efforts and for making our team proud! Keep up the fantastic work!"
“My experience with DME has been very pleasant over the years. Anything requested DME is sure to provide without hesitation. DME are quick to train on any task given and will retain processes."
“It’s been less than two months and we’re already seeing more productivity and better-quality CSR with DME than with our internal staff!”
“The leadership team has done a great job addressing these issues and supporting agents in correcting their behaviors.”
“DME is great at being able to change on the fly, being flexible and nimble (example: cross-skilling urgency, taking on Friday shifts). You adhere to any feedback we provide quickly. Agents are stepping up and hungry to learn, and take more ownership of calls and group chats.”
“One area where the DME team has truly excelled is in the leadership demonstrated by their Supervisor. Their initiative in learning our workflows, confidence in addressing team questions, and willingness to assist with patient escalations or provide backup support have been instrumental in building a strong, successful team. This proactive approach has made a meaningful impact on overall team performance and collaboration.”
“One area where the team has truly excelled is in addressing my concerns and implementing necessary changes promptly. There’s been a noticeable improvement in how things are handled within my business areas since we first began working with DME. Whenever I raise an issue, communicate policy or procedure updates, or introduce something new, the team quickly relays that information to the agents and provides the necessary support to ensure compliance. They've also done an outstanding job managing underperforming agents and addressing attendance issues effectively. I also applaud the team for the training and coaching that have been provided over the last few months.”
“We would give Kiabi a 10 based on her great response time and communication. Josh: DME has been on top of things, it's been night and day. Example: The return labels reports - we used to have 150 on there daily, now we have only have 10. Huge shoutout to everybody for being more on top of things and taking ownership/accountability. Tara: There is no task too large for DME. When we ask something from you, you jump in so positively and are hungry to conquer any task. You take tasks at hand no matter how difficult it is, and you run with it and take full ownership. (Example: Friday support)”
The Billing Blind Spot in Telehealth: Fixing Post-Encounter Claims Telehealth has transformed patient access to care, but when it comes to billing, many providers are still navigating a minefield of complexity. The shift to virtual encounters has exposed a blind spot: post-encounter claims that are delayed, denied, or underpaid because of coding errors, missing documentation, […]
