Insights & Articles

Benefits of Outsourcing Dental Billing Dental billing is complex, often adding to your administrative staff’s daily challenges, especially if they must complete the coding and billing process in addition to working with patients. To ensure you handle the billing correctly and allow your staff members to focus on their tasks with patients, consider using third-party […]

Understanding Revenue Integrity to Improve Business Operations Your medical practice likely sees a range of complex bills, claims and transactions every day. Keeping track of your revenue cycle is crucial to prevent losses, revenue leaks and compliance violations. Revenue integrity effectively addresses each of these concerns and boosts your medical practice’s financial health. What Is […]

Benefits of BPO in Pharmacy Benefits Management Managing every aspect of a pharmacy alone can get challenging. Different regulations, changing customer flows and communicating with the pharmaceutical industry can take your focus and resources away from helping your clients. Investing in pharmacy benefits management outsourcing can be a big help. It can let you make […]

Effective Coding, Billing and Collections in RCM Revenue cycle management (RCM) is key for any organization, but it’s especially important for medical practices. These organizations are responsible for high-cost processes that can lead to exceptional losses without reimbursement or collections. Medical organizations need defined and accurate coding, billing and collections to stay afloat. Challenges of […]

Combat Healthcare Labor Shortages With RCM Outsourcing The healthcare industry is facing a substantial increase in labor shortages, particularly in the revenue cycle management (RCM) department. This shortage has affected internal RCM efficiency for many healthcare providers. RCM outsourcing is one of the most effective ways to combat the current healthcare labor shortages and enhance […]

The Pros and Cons of AI in Call Centers Healthcare businesses differ significantly, but their success comes down to the same thing — exceeding customer expectations. To meet this objective, many companies in the industry have leveraged artificial intelligence (AI) in their call centers to improve customer experiences. While the benefits of using AI in […]