Philippines – March 6, 2023 – DME Service Solutions reached a milestone in its journey as the premier healthcare business process outsourcing (BPO) company in the Philippines. The company recently joined the Contact Centers Association of the Philippines (CCAP), an esteemed organization for BPOs and contact centers.
Ryan Holbrook (CEO and Co-Founder) and Richard Lee (President and Co-Founder) graced the event. Before the induction, Holbrook and Lee attended a leadership forum where they met other industry leaders. Sugar Evelyn Bitongga (SVP for Operations and Co-Founder), together with Avon Toffie Austria (VP for Business Transformation), Melquiades Planas (Site Lead), and Angelita Dela Cruz-Dulin (Marketing Lead) were also present in the ceremony.
DME Service Solutions’ CCAP membership highlights its commitment to delivering outstanding services. Additionally, it exemplifies its dedication to observing the industry’s best practices and strict compliance with Philippine regulatory requirements.
Austria shared, “CCAP is a well-established organization involving the different companies across the industry today…This has become an opportunity for DME to contribute as well by sharing innovations, process improvements and new ways of working in support of achieving agility to face any business uncertainties.”
He added that the membership exposes DME Service Solutions to learn emerging market and industry trends that can help the company improve its processes.
DME Service Solutions was established in September 2021 and is based in the United States. Its operational sites are located in the Philippines and Mexico. In less than a year, it has already onboarded more than 540 full-time employees, making it one of the fastest-growing healthcare BPOs in the Philippines.
DME Service Solutions specializes in customer service, technical support, document management, and revenue cycle management. It also supports multiple languages and operates 24/7. The company also leverages robust technology to protect data privacy.
For further information, please contact info@dmeserve.com.
About DME Service Solutions
DME Service Solutions has 20+ years of combined BPO experience. It takes the lead in simplifying and streamlining complex processes in the healthcare BPO sector.