IT Security Engineer

About DME Serve:

Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors

Responsibilities:

• As a Security SME, provide technical security advice and guidance to the organization.
• Investigate, assess, and report on the development or spread of potential information security threats and vulnerabilities that may impact DME.
• Maintain awareness of trends in the development of Information Security, including through participation in industry forums
• Identification of inefficient procedures or processes, and suggesting improvements for implementation.
• Maintain and contribute to Documentation tasks
• After-hours work may be required.
• Weekend work may sometimes be required.
• On-call rotated roster as required
• Complete time recording processes for work performed as required
• Prepare and review documentation related to services, procedures, or clients as required
• Perform security evaluations of infrastructure changes.
• Assist as part of the Incident and Problem Management team, resolving technical security incidents.
• Provide security management functions for various devices and systems including device management, monitoring incident handling, analysis, and monthly reporting
• Hold ownership of security policy and configurations of infrastructure elements (such as mail filters, log servers, and web filters), and perform management functions such as policy reviews, incident handling, analysis, and monthly reporting.
• Other security-related duties as directed

General Requirements:

• Bachelor’s Degree in Computer Engineering and other computer-related studies, ECE or IT-related field
• Able to thrive in an environment characterized by rapidly changing requirements
• At least 2 years of experience working in a BPO environment
• Strong written and verbal English communication skills
• Able to successfully manage multiple priorities
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles
• Can work on shifting schedules, weekends, and holidays
• Willing to work in the office if asked to do so

Technical Requirements:

• In-depth knowledge of security-related Network and System infrastructures gained over 3 to 5 years with a large faceted organization, preferably IT Outsourcing, Government, or other organization running mission-critical systems.
• Demonstrate understanding of IT Security Management principles and delivery within an ITIL-based operational framework.
• Understanding of basic network principles, especially IP networking, including the nature of common protocols and products (eg, HTTP, SSH)
• Basic system administration skills on supported operating systems (Microsoft Windows, Linux) and a general understanding of the security features of various operating systems
• Understanding of the principles of network security technologies, and specific experience with the management of enterprise-class products
• Understanding of vulnerability assessment products
• Understanding and experience of SOC and SIEM technology
• Understanding of Cloud technology