QA/Trainer

About DME Serve:

Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors

Position Summary

Quality Assurance

• At least 3 years experience related
• Ensuring compliance with current quality system
• Monitoring and reporting on all activities, processes, and procedures
• Developing internal auditing mechanism and conducting internal audits and reports
• Determining data-driven solutions and implementing quality improvement plans
• Performing regular monitoring and reviews to ensure employees adhere to quality policies
• Assisting with the development of company policies, processes, and procedures
• Providing departments with quality planning and support
• Conducting or assisting with quality and training sessions
• Preparing and maintaining quality management documentation

Trainer

• At least 3 years experience related
• Must be able to work with processing software and use it within Company guidelines.  
• Complete any special projects or tasks that are assigned by your manager.  
• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.  
• Develop individualized and group training programs that address specific business needs.  
• Develop training manuals that target tangible results.  
• Implement effective and purposeful training methods.  
• Assess employees’ skills, performance, and productivity to identify areas of improvement.  
• Drive brand values and philosophy through all training and development activities.  
• Effectively communicate with team members and management.  
• Create a curriculum to facilitate strategic training based on the organization’s goals.  
• Keep abreast of training trends, developments, and best practices.