San Diego, California – September 1, 2023 – DME Service Solutions, a premier healthcare business process outsourcing (BPO) company, celebrates its 2nd anniversary today. The company is recognized for its innovative BPO solutions that help healthcare organizations and healthcare customers move forward.
In its second year, DME Service Solutions puts the spotlight on teamwork, mentoring, and enriched employee experiences. These aspects are crucial to the company’s consistent growth and stability.
“At the very core of why we wanted to start DME Service Solutions is to give back to the people. It is still what we strive for today,” Richard Lee (President and Co-Founder) shared.
Key Highlights of the Past Two Years
- Achieved the SOC 2 Type I Certification
- Achieved the PCI-DSS Certification
- Conducted the Leadership Summits in the Philippines and Mexico
- Secured membership in the Contact Centers Association of the Philippines (CCAP), a prestigious organization for contact centers in the Philippines
- Launched its first corporate social responsibility event—I Am Remarkable Workshop, with the Philippine Foundation for Breast Care Inc. (Kasuso Foundation)
A Celebration of Teamwork
Teamwork is more than a buzzword at DME Service Solutions. It is ingrained in the organization’s culture. Different ideas are not only welcomed but, most importantly, celebrated.
Ryan Holbrook (CEO and Co-Founder) said the strategic planning held in Mexico and the Philippines is a concrete example of how the company values teamwork and collaboration. The executive team encouraged the senior executives, managers, supervisors, and team leaders to share feedback on critical areas that require improvement. They were also allowed to freely communicate their ideas on facilitating growth. Each item was given the utmost attention and became a pillar of DME Service Solution’s 2023 roadmap.
“Building a culture where employees at all levels can express their feedback/concerns and confidently know that our leadership will listen and act is vital to the company’s success,” Holbrook shared.
In addition, Lee mentioned the importance of acknowledging the accomplishments of every department.
“Without the success of every department, none of this growth would be possible.“
Leadership and Mentoring
DME Service Solution’s brand of leadership played a pivotal role in the company’s trajectory. It goes beyond management. It’s about mentoring and empowering every team member. Holbrook stressed that investing in talent and promoting internal growth is part of the organization’s mission and vision. Lee added that giving better lives to people is crucial to a company’s success. It is a driving force that enables an organization to capture and retain world-class talent.
Last May and June, DME Service Solutions launched two significant employee development programs. These are the Best ME at DME and Best Leaders at DME Service Solutions (BLAST) training. These initiatives involved a series of learning and development sessions designed to harness the potential and skills of every employee.
Prioritizing the Employee’s Needs
Prioritizing the employee experience has been a game-changer for DME Service Solutions. From the start, the organization clarified that its employees are its greatest assets. Well-being programs and fun hours are launched every month. Team building activities were also performed.
Holbrook emphasized that enriching the employee experience results in better service delivery.
He said: “One way to drive that passion and motivate our employees is to provide them with a world-class employee experience. Happy employees = Happy Healthcare Customers!”
“We have to make sure that we give them as much as we can and make sure that they’re happy and we’re all on the same page,” Lee stressed.
A Look into a Promising Future
With the completion of its second year, DME Service Solutions looks forward to a future filled with more growth and innovations.
The company will continue to onboard the best-in-class talents and improve its processes to maintain the quality of its solutions.
“Our clients can expect DME to continue to evolve in ways that enable us to provide higher quality service while continuing to deliver meaningful experiences to their customers!”
About DME Service Solutions
DME Service Solutions is a HIPAA-compliant BPO company that partners with healthcare brands to streamline operations and improve customer satisfaction. Our experienced team provides comprehensive and customizable outsourcing services for maximum efficiency and exceptional outcomes. Visit dmeserve.com to discover how we can be your strategic healthcare partner.