DME Service Solutions

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Intake

The intake process seamlessly integrates healthcare customers into the healthcare system. We leverage relevant data such as client demographic, insurance details to deliver bespoke solutions. While we gather information, we ensure that our steps and processes are HIPAA-compliant.

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Intake Made Easy: Quick and Dependable

Start off with ease by utilizing our new patient intake services. We prioritize your time and ensure  smooth and tailored processes. Join our satisfied clients who appreciate efficiency and personalized care. Experience the convenience you deserve.

Our Intake Process

  • STEP 1: INFORMATION GATHERING

    We gather essential information that helps healthcare customers ramp up their sales services.

  • STEP 2: IDENTIFY GAPS AND OPPORTUNITIES

    Based on gathered data, we help clients identify gaps and opportunities. We provide data-driven recommendations that empower customers to arrive at informed decisions.

  • STEP 3: SUPPORT AND FEEDBACK

    We value patient feedback and encourage open communication to improve our services.

Our Comprehensive New Patient Intake Services

Information Gathering Services

Personal Information Collection: Recording basic details such as name, age, contact details, etc.

Medical History Compilation: Collecting detailed previous medical records, including surgeries, medications, allergies, etc.

Insurance Verification Services

Policy Verification: Confirming the details and status of the healthcare customer’s insurance policy.

Coverage Details: Checking the specifics of what the customer’s policy covers to avoid any billing discrepancies later on.

Documentation Services

Form Assistance: Assisting healthcare customers in filling out necessary forms and documents accurately.

Record Maintenance: Creating and maintaining an organized system of records that documents all healthcare client interactions and transactions.

Health Assessment Services

Preliminary Health Assessment: Conducting initial health assessments to understand the healthcare customer’s current health status.

Risk Assessment: Identifying potential health risks based on collected data.

Legal Compliance and Consent Management

Compliance Monitoring: Ensuring that all procedures comply with legal and regulatory standards.

Consent Management: Managing and documenting customer’s consent for various procedures and data handling.

Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.

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Why Choose Our New Patient Intake Services

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Improve Efficiency

Reduce the workload for your administrative staff and improve how smoothly and quickly new healthcare customers are registered by delegating the intake process to experts. This guarantees a more accurate and efficient onboarding experience.

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Satisfied Healthcare Clients

Provide a seamless, quick, and professional intake process to enhance the customer experience. Build satisfaction and trust from the first interaction with your healthcare facility.

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Data Security

Protect sensitive healthcare customer information with specialists equipped with advanced security protocols. Ensure data integrity and confidentiality.

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Quality Control

Streamline the intake process with dedicated teams using industry best practices. Achieve accuracy and consistency at every step.

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Agile Response Capacity

Improve response times and adaptability with specialized teams capable of efficiently managing fluctuations in healthcare customer volumes without compromising the quality of service.

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DME Service Solutions - The Leading Service Provider in the Healthcare Industry

At DME Service Solutions, we take pride in being a human-centered BPO company that caters specifically to the healthcare industry. Our team is highly engaged and specialized to meet your unique requirements. We understand the importance of customer satisfaction and strive to provide tailored solutions that enhance your operations. Our commitment to partnering closely with you sets us apart in the industry and allows us to deliver the best possible service. At DME Service Solutions, our goal is to help you achieve your objectives and exceed your expectations.

+347%

Maintained support for Increase in call volume

-41%

Decrease in average days to collect documents

~15

Days average TAT for hiring

+166%

Increase CGM Orders YOY Q1-22 vs Q1-23

94%

Consistent service level results

-17%

Decrease in avg handling time​

Build your outsourced team to streamline your business performance and increase your customer satisfaction.

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