DME Service Solutions

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Outbound

Outbound services comprise proactive communication activities such as health campaign outreach, health alerts, sales, remote patient monitoring, proactive reordering, or reminders. It enhances care coordination and patient engagement.

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Leverage Strategic Outbound Services for Rapid Growth

Drive better client interactions using our outbound services. From personalized health updates to appointment confirmations, we ensure optimal patient communication.

Our Outbound Service Process

  • STEP 1: REQUIREMENT ANALYSIS

    First, we review your healthcare outreach needs and understand the healthcare customer demographics and requirements.

  • STEP 2: STRATEGY DEVELOPMENT

    We then develop a tailored strategy to ensure client engagement and communication.

  • STEP 3: DATA MANAGEMENT

    We organize, manage, and segment based on various criteria to develop targeted communications plans.

  • STEP 4: SCRIPT FORMULATION

    We craft precise and HIPAA-compliant scripts for calls.

  • STEP 5: TEAM TRAINING & INDUCTION

    We train our team to understand the specifics of the healthcare domain.

  • STEP 6: CAMPAIGN EXECUTION

    We initiate outbound campaigns for health check-up alerts or information dissemination.

  • STEP 7: QUALITY ASSURANCE

    Throughout the campaign, we monitor calls for quality assurance.

  • STEP 8: CONTINUOUS IMPROVEMENT

    We analyze campaign results to provide actionable insights and transparent reports.

  • STEP 9: ITERATIVE IMPROVEMENT

    We refine our strategies based on analysis and feedback to make succeeding campaigns more effective.

Our Comprehensive Outbound Services

Follow-up Calls: We prioritize the delivery of proper medical equipment to our healthcare clients: immediate query resolution and expert assistance on-call for specialized concerns.

Health Campaign Outreach: Be the first to explore groundbreaking campaigns and the latest medical equipment advancements. We're here to keep you updated.

Billing and Payment Reminders: Enjoy seamless updates on outstanding balances and key billing details tailored for our valued healthcare clients. Payment is made effortless.

Health Education and Awareness: Stay ahead with actionable information on disease prevention and expertly crafted wellness strategies.

Health Check-up Alerts: Never miss a beat with timely reminders for essential check-ups, tests, and screenings. We're with you on every step of your health journey.

Insurance Claims Processing: Let's transform the way you approach claims. With our expert guidance, insurance claims are clear and straightforward. We're here to guide you, ensuring a smooth and hassle-free experience.

Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.

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Why Choose Our Outbound Services

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Precision-powered Client Engagement

We provide meaningful interactions through our strategic outreach activities.

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Streamlined Administrative Efficiency

Our services improve productivity while reducing overheads and increasing healthcare customer satisfaction.

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Seamless Billing And Payment Management

We streamline billing queries and payment reminders to enhance transparency and patient trust.

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Robust Insurance Claim Assistance

We make the claim process easy to understand. We also offer patients guidance and clarity, leading to faster claim resolutions.

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Cultural And Language Adaptability

We prioritize clear communication. Our dedicated agents, fluent in English and Spanish, undergo meticulous assessment tests to ensure exceptional comprehension skills. Beyond this, we leverage cutting-edge AI technology, which enhances their verbal abilities and minimizes any distinguishable accents, ensuring that every conversation is smooth, understandable, and connects on a personal level.

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DME Service Solutions - The Leading Service Provider in the Healthcare Industry

At DME Service Solutions, we take pride in being a human-centered BPO company that caters specifically to the healthcare industry. Our team is highly engaged and specialized to meet your unique requirements. We understand the importance of customer satisfaction and strive to provide tailored solutions that enhance your operations. Our commitment to partnering closely with you sets us apart in the industry and allows us to deliver the best possible service. At DME Service Solutions, our goal is to help you achieve your objectives and exceed your expectations.

+347%

Maintained support for Increase in call volume

-41%

Decrease in average days to collect documents

~15

Days average TAT for hiring

+166%

Increase CGM Orders YOY Q1-22 vs Q1-23

94%

Consistent service level results

-17%

Decrease in avg handling time​

Build your outsourced team to streamline your business performance and increase your customer satisfaction.

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