DME Service Solutions

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Instructional Designer and LMS Administrator

Instructional Designer and LMS Administrator – PH

Philippines
  • Company: DME Service Solutions
  • Job Posting Title: Instructional Designer and LMS Administrator
  • Reports to: Immediate Supervisor
  • Location: Remote Work
  • Country: Philippines
  • Region: Greater Metro Manila Area

About DME Serve:

Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors

Job Responsibilities:

  • Help stakeholders conduct a Learning Needs Assessment across all impacted teams and customers 
  • Design and develop variety of engaging learning materials (videos, presentations, quizzes etc.) instructor-led or self-paced online training materials within the timeline set. 
  • Evaluate effectiveness of learning materials created with the goal to continuously improve the materials. 
  • Maintain project documentation and course folders in the LMS and Sharepoint sites. 
  • Apply tested instructional design theories, best practices, and methods 
  • Create engaging learning activities and compelling course content that enhance retention and understanding and drive adoption of new processes, behaviors, and mindsets. 
  • Work with subject matter experts to identify the target audience’s educational needs 
  • Analyze and apply trends and best practices in learning technologies and instructional design
  • Maintain and secure the settings and configuration of the company’s LMS. 
  • Add and manage users of the LMS. 
  • Providing training on the LMS when necessary to administrators and Instructors.
  • Day-to-day management of the LMS, ensuring the system works and operates as expected, quickly addressing any issues raised.
  • Keeping a tracker of all technical issues raised and escalating when appropriate. Create new cases when required and be responsible for ensuring full resolution. 
  • Management of content within the LMS, ensuring the accuracy of input by administrators and program coordinators.
  • Create and own process document for LMS
  • As an SME you will support internal and external questions connected to the LMS.
  • Review mailbox cases raised by customers to ensure accurate handling of cases and full, timely resolution.
  • Other ad hoc projects connected to the Learning Platform. 

Requirements and Qualification:

  • Minimum of 5- year experience in instructional designing
  • Minimum of 3-year experience in being an LMS administrator
  • Skilled and knowledgeable in using a variety of LMS authoring tools. 
  • Has proper training on instructional design and adult learning
  • Technology savvy
  • Has basic knowledge on process documentation
  • Has basic project management skills
  • Resourceful
  • Creative
  • Has strong troubleshooting skills
  • Solution oriented
  • Excellent English communication skills (both written and oral communication) Has good collaboration skills
  • Receptive to feedback
  • Self-driven
  • Should have strong internet connection and back-up internet to work from home
  • Able to work from home with minimal supervision

Job Application

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